Recruitment

Available positions…

Customer Services & Order Processing

To provide assistance/support to the customer service manager, Sales & Operations Teams, liaise with suppliers, clients and internal personnel & process orders under the supervision and guidance of the Sales Team and Customer Service Manager.

Reports to: Customer Service Manager

Location: Paslow Hall Farm Estate, King Street, High Ongar, Essex, CM5 9QZ

Hours: 9.00am – 5.30pm Monday – Friday

To apply please email your CV and a covering letter to christie.connolly@showcase-interiors.co.uk

  • 2 years’ office experience
  • Order processing experience
  • Must be computer literate with knowledge of MS Excel, Word & Execl.
  • Good interpersonal skills.
  • Previous Customer Service experience
  • A good work discipline to manage individuals & teams work load.
  • Good telephone manner.
  • Good eye for detail
  • Able to deal with a fast-paced environment

Description of Teams Daily objectives (not prioritised)

  • Assist and contribute efficiently to company sales and margin budgets and targets on the project that you are responsible for
  • Build and maintain good relationships with all key suppliers
  • Field all enquiries from customers, in-house staff, Group company staff & suppliers in an efficient and professional manner.
  • Ensure all new clients are credit checked and approved by Accounts manager before processing any orders on their behalf
  • Ensure the customer is always receiving a service/experience that is considered exceptional, encouraging them to continue to consider us as their preferred supplier.

Description of Works for your role – Weekly (not prioritised)

  • Field all incoming enquires
  • Check received supplier acknowledgments
  • New Suppliers (Check but get sign off from Customer Services Manager)
  • Chase suppliers where we are still awaiting acknowledgments after a considerable time from order placement – over 7 working days
  • Responsible for logging onto to main manufactures,
  • Schedule in the delivery of all orders under your responsibility with the customer, confirming in writing and updating the job file.
  • Prepare installation packs for orders under responsibility including raising a delivery note on Easycom, any special instructions, the arrangement of a forklift if required and a final signed off drawing (provided by internal design & planning department). Forward pack onto relevant logistics platform delivery the job.
  • Check delivery of goods from all suppliers for all under your responsibility are received into our logistics platform in time to achieve scheduled delivery to customer.
  • Check all returned supplier delivery notes and file in appropriate job file.
  • Check all returned installation packs, ensuring that the client has signed the job off. If any damages or quality issues are noted on signed note, please raise relevant QR order – Check with Customer Services manager before processing
  • Once Jobs under your responsibility have been completed please send Customer Satisfaction Survey to client for completion – once returned file and assign to job on Easycom.
  • Follow up on any actions set in Weekly team meeting.

 Contact us

Essex head office:

Unit 2
Paslow High Farm Estate
King Street

High Ongar

Essex CM5 9QZ

T: 08458 336 515
F: 08458 336 516
E: sales@showcase-interiors.co.uk

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